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Return policy

This return policy (the “Policy”) applies to all orders and purchases of products on Pattes Boutique.

How can we help you?


If you are not completely satisfied with your purchase, you have up to fifteen (15) days from the date of purchase to return the item and request a credit note. Credit note will be issued after receipt and inspection of the returned item.

No exchange or refund is possible. Only a credit rating is granted according to the terms described below.

Conditions for obtaining the credit score

The following cumulative conditions must be met:

1) Returned items must be in new, unused condition and in the original packaging with all accessories.

2) Damaged or used items will not be accepted.

3) The return must be made within fifteen (15) days from the date of your purchase.

4) Items have not been worn or washed.

5) All parts of the items are intact and present.

6) A copy of the invoice must be in the return packaging with the returned products in order to prove your purchase and the date thereof.


Excluded from the return policy and these items cannot be returned:

1) Pattes Boutique gift cards (they are neither refundable nor redeemable for cash).

2) Products on discount, promotion or final sale: only items at regular price can be credited.

3) Customizable products such as the key box and the emergency key ring set.

4) For hygiene reasons, the following products cannot be returned: bowls, bowls, balls, puzzles and toys.


Return authorization : The return must always be authorized by Pattes Boutique, otherwise the credit note will not be issued. This procedure ensures that the return request is processed and received quickly.

Therefore, you must contact us by email at info@pattesboutique.com to inform us of your intention to return a product.

Once the return has been authorized by our team, you must return the product in its packaging by post to this address:

1841B, boul. Wilfrid Hamel

Quebec (QC) G1N 3Y9.

Once we have received and inspected the returned item, we will send you an email to confirm receipt of the returned item and to inform you of our decision on whether to approve or reject your rating request. credit.

Return fees

It is the customer 's responsibility to pay shipping costs to return their items.

Original shipping charges are non-refundable and non-creditable , as are return shipping costs.

Depending on your address, the time to receive the returned product may vary.

If you are returning item(s) worth more than $75, it may be appropriate to use a shipping service that allows you to track the return or to purchase delivery insurance when returning the items. Indeed, we cannot guarantee that we will receive the items that you return to us.


Once the returned item is received and its eligibility for credit memo confirmed, we may issue a credit memo for the cost of the item, excluding shipping charges.

Please allow us a period of approximately ten (10) days from the date you received the item to process the return.


At all times, Pattes Boutique reserves the right to refuse any return that does not comply with this return policy.