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FAQs

Order

Is it possible to modify my information after placing an order?

If a change needs to be made to the order information, for example regarding the delivery address, you must absolutely send us an email within 24 hours of placing the order at the following address: info@pattesboutique.com.

Please note: Once an order is shipped, we cannot make any changes.

Accuracy of information: It is the customer's responsibility to verify the accuracy of the information necessary for the delivery of their products when purchasing online. In the event that a product is returned to us by post due to an error made by the customer himself when completing the online form, Pattes Boutique must invoice the delivery costs incurred on the outward and return journeys. 'sending.

Can I cancel an order?

As much as we would like to, once an order has been placed, we are unable to change or cancel it at this time. If the item(s) do not work, be sure to return them for credit. As a reminder, return costs are not covered. You can consult our returns policy for this purpose.

What are the delivery times?

Shipping times may vary depending on destination address and shipping method, taking into account holidays, weekends and unforeseen postal delays which are beyond our control.

The order will be processed within 2 to 3 business days following the transaction, then delivered in approximately 1 to 5 business days, depending on your address.

What are your delivery territories?

We ship everywhere in Canada. Shipping charges will apply and will be added at checkout.

However, we reserve the right to refuse an order with exorbitant delivery costs.

Products

À qui les produits sont destinés?

Nos produits sont offerts principalement aux chiens, aux chats et aux lapins.

Pour usage destiné aux animaux seulement.

How do I choose the right size for my pet?

Our Size Charts are the perfect tools to help you select the best size for your furry friend.

My animal is between two sizes, which one should I choose?

All of our models are designed to fit perfectly together, making the size selection process much simpler. For example, the Medium collar in its smallest version is actually smaller than the Small collar in its larger version. Therefore, between two size choices, we recommend that you choose the larger size model.

Regarding the harness, if the neck measurement corresponds to one size while the stomach measurement corresponds to another, it is recommended to choose the size based on the stomach measurement, rather than that of the neck.

How can I care for my Paws Câlins walking set?

Our stroller sets should be hand washed in lukewarm water with mild soap. The whole thing is then left to air dry. It is not recommended to put our walking accessories (collar, leash, harness and dispensers) in the washer or dryer.

However, using the washing machine should not break our products. If you want to machine wash the set, it is best to close each fastener and insert the set into a washing bag before putting it in the washing machine in cold water. Then you can hang it out to dry.

Are the products available on Pattes Boutique suitable for all pets?

The products available in our Paws Boutique are mainly suitable for dogs, cats and rabbits.

What materials are used for your strolling sets?

The material used is lightweight neoprene which allows good mobility for the animal. In addition, it is cushioned, breathes and is gentle on the coat.

Who created the designs and collections of your strolling sets?

Our walking sets are designed by our creative co-founder with an artistic soul!

Exchanges and returns

At Pattes Boutique, we strive to ensure that your four-legged friends are happy with our products. We are committed to offering you quality products for your pets. If you have any questions or concerns regarding our returns policy, please do not hesitate to contact us. Your satisfaction is our priority!

What is the exchange and return policy?

If you are not completely satisfied with your purchase, you can return the ordered products to us for a credit note , valid within fifteen (15) days following the date of your purchase. For more information and to know the procedure, you can consult our Return Policy.

Who should pay the return shipping costs?

Original delivery charges are non-refundable and non-creditable. The return costs for sending the item back to us are at your expense. To find out how to return your item, you can refer to our Return Policy .